Receptionist
Location: Larbert Scotland
Description: Premier Inn is presently looking of Receptionist right now, this position will be placed in Scotland. Detailed specification about this position opportunity kindly see the descriptions. RECEPTION (TEAM MEMBER)
Includes shift work & weekends
2/3 days over 7 days
People
Ensure that you communicate key information and
liaise with all team members in all departments
(and are w! illing to embrace company standards).
Ensure that the team have everything required to
provide to great guest service.
Support the management team to provide a safe
environment to work in.
Guests
Ensure that each guest leaves knowing that they have
had a great experience.
Register all guests on check in to meet legal
requirements.
Provide a safe environment for guests by following the
company legal and safety and security procedures.
Ensure the reception is well organised to leave a lasting
impression to every guest. All incoming enquiries are
answered promptly and efficiently.
Communicate and live the good night guarantee.
Ensure maximum productivity occurs to enable you to
meet all the required targets.
Awareness of internal and external activities and the
status of Premier Inns occupancy in relation to the
surrounding areas.
Build relationships with! local companies and
organisations to continually bui! ld the business.
Prevent, minimise and understand guest complaints.
Labour control and margin focused on every shift.
KEY ACCOUNTABILITIES
Essential
Shows real interest and determination in terms
for drive for results
Ability to confront day to day issues, remain
calm under pressure and sensitive to others.
Passionate and enthusiastic. Uses this to engage
others through positive emotional energy.
Sustains optimism and drive in the face of
short-term problems and setbacks.
Has the ability to deal with conflict and
challenge in order to secure high standards.
Has a visible passion and empathy for our
product and strives to deliver the perfect
product.
Has a desire to work closely with the
management team to drive the business
performance in line with WINcard targets.
SKILLS/COMPETENCIES
Essential
Worked within a guest facing environment
!
Desirable
Worked within Hospitality environment.
EXPERIENCE/KNOWLEDGE
To support the efficient and effective running of
the Premier Inn reception, meeting the Premier
Inn standards of preparation and following all
necessary procedures to ensure maximum
occupancy levels.
WHAT IS THE PURPOSE OF THE JOB?
- .
If you were eligible to this position, please email us your resume, with salary requirements and a resume to Premier Inn.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 27 Sep 2013 14:18:09 GMT