IT Support Analyst occupation at Clear Choice Careers Ltd in Glasgow

Clear Choice Careers Ltd is currently seeking to employ IT Support Analyst on Tue, 21 May 2013 00:38:04 GMT. A Support Analyst with good commercial experience and able to support a variety of Microsoft Technologies to external customers and internal users is required for our client's growing technical team. The role, based in Glasgow, will be to provide 2nd/3rd line support both on the phone and face to face and participate/lead in projects. Exceptional customer service and communication skills are...

IT Support Analyst

Location: Glasgow Scotland

Description: Clear Choice Careers Ltd is currently seeking to employ IT Support Analyst right now, this occupation will be placed in Scotland. For complete informations about this occupation opportunity kindly see the descriptions. A Support Analyst with good commercial experience and able to support a variety of Microsoft Technologies to external customers and internal users is required for our client's growing ! technical team. The role, based in Glasgow, will be to provide 2nd/3rd line support both on the phone and face to face and participate/lead in projects. Exceptional customer service and communication skills are essential.

Key technical skills and role responsibilities include:

• MS Windows Server 2003 2008, 2008 R2
• Active Directory
• IIS v6 & v7
• Hyper-V
• SQL 2005, 2008
• Exchange 2003-2010
• SharePoint 2010
• MS Terminal Server 2008
• File Server â€" NTFS permissions
• Desktop O/S’ XP, Windows7
• MS Office 2007/2010
• Firewall and Router knowledge
• An understanding of network topologies
• Participate or lead on new projects

Candidate Requirements:

• Will have at least 24 â€" 36 months commercial IT support experience.
• Excellent troubleshooting skills in all desktop applications and will be familiar with helpdesk ! call logging systems.
• Will have worked to SLAs and ha! ve the ability to resolve 3rd line support issues that have been escalated from the 1st or 2nd line team.
• Worked in a helpdesk environment previously supporting servers at 3rd Line level, you should be able to install, configure and then administer key applications such as: Server 2003-2008, Exchange 2003-2010, Hyper-V, SQL 2005-2008.

You will be expected to take on project work at mostly small business level (i.e. 5-50 user sites, 1-4 servers) generally in infrastructure upgrade or expansion scenarios, and you should be able to work alone and unsupervised where required.

Certifications and qualifications along the Microsoft path of MCITP, MCSA/MCSE are of advantage.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Clear Choice Careers Ltd.

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This occupation starts available on: Tue, 21 May 2013 00:38:04 GMT

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