Reservation Agent
Location: Girvan Scotland
Description: Turnberry Resort, Scotland is at present looking to employ Reservation Agent right now, this job will be placed in Scotland. Further informations about this job opportunity please give attention to these descriptions. Company
Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully in! tegrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.
Location
Turnberry, A Luxury Collection Resort is located on the stunning west coast of Scotland offering elevated views over the Irish Sea, Ailsa Craig and mountains of Arran and Kintyre. First opened in 1906 as the world's first golf resort, Turnberry quickly established itself as the premier destination for social and sporting events. The five red star resort underwent a multi-million pound renovation programme prior to hosting t! he 2009 Open Championship on its legendary Ailsa golf course a! nd becoming part of Starwood Hotels & Resorts much acclaimed Luxury Collection.
Department
Resort Sales Department - Permanent Contract
Job Description
Responding to all Group Enquiries within 24 hours and reacting to sales leads.
Managing and converting business before handing over to an Event Planner.
To maximise revenues and create additional revenues, by utilising upselling techniques an all areas of the resort.
To achieve optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
To actively and consistently enrol Starwood Preferred Guest Members to develop brand loyalty and to meet department targets.
To comply at all times with the Reservations European Core Standards and all Hotel standards and procedures.
To attend and participate in the monthly Sales Strategy and Brainstorming meeting, Reservations Feedback meeting and all other departmental activities a! s required.
To handle customer queries and complaints relating to the Reservations Department.
To maintain high levels of guest telephone contact skills while promoting the Hotel, our Restaurants and the Golf and Spa facilities through selling and communication skills.
To deal with faxes, correspondence checking (VIPs, regular guests, SPGs), group allocations and to respond to guest requests on a daily basis.
Position will involve various shifts including working two weekends a month.
5 days over 7
Office Hours will be between 8.30am until 8pm Monday to Friday and 8.30am until 5pm Saturday and Sunday.
Benefits include:
Subsidised sta ff accommodation available
Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
Meals On duty - you will be entitled to a complimentary meal in the staff canteen whilst on duty on the resort.
Employee Assistance Programme - offering! a wide range of benefits from Employee Assistance Help Lines through t! o discounted retail vouchers, holiday discounts and insurance discounts
StarHOT - Starwood ambassador discounted room rates, available to you and your immediate family.
Resort Facilities - free use of resort facilities including the Spa Pool & Gym and Golf facilities (certain restrictions apply).
Requirements
Previous experience with Opera and experience within a reservations environment highly desirable and previous customer service experience essential.
Must be eligible to work within the UK
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Turnberry Resort, Scotland.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Sun, 18 Aug 2013 23:49:12 GMT