Service & Customer Support Administrator
Location: Edinburgh Scotland
Description: Wilde Associates is hiring Service & Customer Support Administrator right now, this career will be placed in Scotland. For detail informations about this career opportunity kindly read the description below. Location - Edinburgh. This growing company are looking for a Service and Customer Support Administrator to take first line in the support of members and customers for the ! company service
As Customer Support Administrator you will be expected to provide a high quality of communications, setting expectations and to manage the cases to resolution.
As lead in delivering end user support the Customer Support Administrator should also look to develop the support offering improvements in process, documentation and online resources, whilst providing feedback diagnostic and root cause information such that we can effectively improve the company service.
You should become a technical first point of contact for customer integrations, providing a consistent delivery experience and supply of appropriate software keys, documentation and assets to aid in customer adoption. Where additional development experience is required to aid the adoption cycle then you would be expected to request help from the Product Team ensuring they are briefed on the desired work and outcome.
Responsibilities include but not limited to:
Manning t! he service desk application.
Escalation of service issues ! to product team / third party suppliers.
Reporting on quantitative and qualitative service issues so they can be resolved through system updates.
Participate in user feedback and qualitative service improvements.
Maintain and update the service online documentation.
Skills and Experience:
Ideally you will have graduated in a Computing related degree with at least 2 years’ experience in a service support role and a minimum of 12 months on an ITIL based service desk, along with:
Full English language comprehension, both written and verbal.
Good inter-personal and communication skills, written and verbal.
Knowledge and use of Microsoft Office.
Desirable skills/knowledge:
Understanding of Web systems, HTML and Javascript.
Understanding of basic system and web security practices.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Wilde! Associates.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 24 Oct 2013 19:02:02 GMT