GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
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About the team?Working within a dispatch team of 11 and a wider station team you will be a general purpose relief covering annual leave and also sickness.
About the job?
As Service Delivery Assistant GPR you will be responsible for covering the team which includes annual leave sickness and courses. You will be part of the Passenger Assist team whilst the shift pattern covers 24 hours of the day. You will need to be proactive and have strong problem-solving skills
Your main responsibilities will be:
- Providing the highest levels of customer service and being proactive to customer needs
- Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures and investigate dispatch irregularities.
- Providing information and assistance to customers
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
- Maintaining a safe, pleasant and clean station environment
- Ensuring customer security by maintaining a strong visibility within the station
- Working in conjunction with the station management team to increase the CSM scores
You'll need to be:
- Able to deliver exceptional front line customer service
- Able to demonstrate great customer service
- IT computer literate with experience of Microsoft Office, OneDrive and GWR operational applications
- A Self-starter with a can do attitude and positive outlook
- Confident when decision making
- Able to remain calm yet directive in a crisis
As a minimum, you will need to have:
- Evidence of numerical ability
- Strong verbal and written communication skills
- IT literacy
About the location?
This role will be cover Taunton and Tiverton
Working Pattern?
This role involves working shifts covering weekends and bank holidays and operates to a roster of Earlies, Lates and Nights
Additional Information?
This is a fixed term 1 year position
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
