Competency:
· Develop, build & grow relationships – Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. Have an in-depth understanding of the customers' and potential clients' needs.
· Valuing - Maintain a positive and professional attitude toward customers with the goal of delivering customer satisfaction through excellent and efficient service.
· Finalizing Deals – Follow up diligently with the officer-in-charge to maximize the customer satisfaction rate.
· Support & key communication conduit - Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning.
· Customer support – provide operational support to customers.
Responsibility:
· Communicate clearly with customers and potential clients to create strategies that grow our customer base.
· Assisting in preparing necessary documentation, visuals, presentations, account setting (actual or trial) for customers, potential clients, and partner to demonstrate the company products and services.
· Log, update, and maintain accurate records of customer information, interaction, enquiries, comments, and complaints.
· Analyze and share customer feedback with relevant departments for further improvements and implement solutions.
· Efficiently provide technical and product support, when necessary, to ensure all customer inquiries, issues, and complaints are resolved.
· Provide timely guidance, assistance, review, identifying issues, and taking a consultative approach in helping customers, potential clients, and partner clinics to overcome issues and achieve goals via various communication channels such as inbound calls, emails, live chat, etc. at an appropriate speed.
· Manages execution and renewal of all contracts. Proactively communicate with the necessary parties about the agreement terms & conditions (including if there is any revision of terms & conditions in the agreement).
· Participate in meetings, workshops, and training sessions.
· Assists in evaluating and assessing features that are available in the software applications (mobile & web) to ensure they are functioning properly and meeting the users’ needs. Identify and report issues to the development team.
· Positively interacts and collaborates with customers, potential clients, associates, partners, and team members to ensure that all party needs are met.
Requirements:
· Possess a minimum diploma/degree or its equivalent in any discipline.
· Ideally, 3-5 years of work experience is a minimum.
· You have an advantage if you have some understanding or exposure to the aerospace industry.
· Strong communication and writing skill in both English and Bahasa Malaysia, added advantage if you can speak and writes in other languages.
· Relevant work experience in a marketing-customer-oriented industry is preferred.
· Essential knowledge of computer skills.
· Analytical and process-oriented mindset.
· Strong problem-solving skills.
Job Type: Full-time
Salary: $3,000.00 - $5,000.00 per month
Shift:
- 10 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
