Customer Service Representatives - Savings
Location: Glasgow Scotland
Description: Tesco is employing Customer Service Representatives - Savings right now, this job will be placed in Scotland. Detailed specification about this job opportunity please read the description below. Vacancy details
Customer Service Representatives - Savings
Full time Customer Service Representatives - Savings
When it comes to great customer service, you'! re a natural
Salary: £16,800 - £17,500 (depending on experience)
Full time rotational shift patterns: 5 out of 7 days Mon - Sun
You understand that customers stay with companies that meet their needs - and meeting those needs comes naturally to you. That's why you'll fit right in with the Savings team at our fantastic offices in Glasgow city centre. Here at Tesco Bank we are doing something different in financial services. Together, we're earning the loyalty of our customers, by putting them at the heart of everything we do.
It's all about treating people how we'd like to be treated and making sure that we are here for our customers. Some customers prefer to call us in the evenings or at weekend and that's where you come in. You will be there to answer a broad range of enquiries ensuring you deliver a first class customer experience.
It takes hard work and dedication to deliver excellent customer service - you wil! l be joining a team where sharing ideas and experience is enco! uraged to enhance the customer journey at every step. It's important that you're the kind of person who relishes the opportunity to make a difference for our customers, every day.
With excellent communication skills and proven customer service experience, you'll naturally go the extra mile, every time. In return, we will be as committed to you, as you are to our customers.
The job is:
To provide what matters to our customers by effectively understanding queries and addressing customer needs across multiple channels, products, front and back-office processes and query types.
As far as possible you will own and resolve customer enquiries at the first point of contact and ensure that where hand offs are necessary, they are clean and warm.
Listen to what the customer is really asking for and look for opportunities to add value through the continuous improvement of our processes to make it easy for people to do business with us.
Help to create a trusted business through the delivery of excellent customer service
For more information and to apply, please visit http://www.careers.tescobank.com/ " > http://www.careers.tescobank.com " > www.careers.tescobank.com
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Tesco.
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This job starts available on: Tue, 13 Aug 2013 14:58:43 GMT